Frequently Asked Questions

MY ACCOUNT

  • Q. I have a credit account with Nixa Hardware. How do I charge to this account using the website?
  • A. For store account customers interested in setting up an online account, please reach out to us via email at Sales@NixaHardware.com for personalized assistance.
  • Q. How do I create a NixaHardware.com account?
  • A. For store account customers interested in setting up an online account, please reach out to us via email at Sales@NixaHardware.com for personalized assistance.

 

PLACING AN ORDER

  • Q. Do I have to register online to place an online order?
  • A. No. You can check out as a guest user when purchasing orders online.
  • Q. Why don't you show all Nixa Hardware products online, even the ones only available in store?
  • A. Not all products that we sell in the stores are a good fit for the online consumer experience. Even though our site product assortment continues to grow daily, we are constantly evaluating the "web-worthiness" of all our store products to determine whether they should be sold online or displayed for customer research and information reasons.
  • Q. Why do you show products online that are currently not for sale online?
  • A. We showcase some of our most popular products online even though they are not feasible to sell online, because we like to give our customers a comprehensive view of all the items available.

 

ORDER ONLINE, PICK UP AT STORE

  • Q. What is Order Online, Pick Up in Store?
  • A. Our Order Online, Pick Up in Store service allows you to order items from NixaHardware.com and pick them up at our store in Nixa, Missouri.  Order online and allow our team to do your shopping. We will notify you when your order is ready and you can drive to the west side dock and pick it up.
  • Q. Can I have someone else pick up my Order Pickup items?
  • A.
  • Q. How will I know when my order is ready to be picked up?
  • A.
  • Q. Where do I pick up my order?
  • A.
  • Q. What do I need to bring with me to pick up my order?
  • A.
  • Q. How long will my order be held at the store?
  • A.

 

PAYMENT METHODS

  • Q. What payment types are accepted online?
  • A. Credit or Debit Cards and Account Charges
  • Q. What should I do if my payment was declined?
  • A. Double check your billing info, that all fields are complete and correct. If you are unable to get the order to process after a second attempt, check with your bank to ensure the transaction is not blocked.
  • Q. What payment types are accepted at store?
  • A. Cash, Credit or Debit Card, Checks and Account Charges
  • Q. How do I use a Nixa Hardware Gift Card with a credit card when ordering on NixaHardware.com
  • A. At the checkout page, enter the gift card info in the provided fields. 

 

GIFT CARDS

  • Q. How do I buy a Nixa Hardware Gift Card? 
  • A. Physical gift cards can be purchased in store. E-Gift cards available to purchase online. Physical cards can be used in-store or online. E-cards can be used online only.
  • Q. How are eGifts delivered and what does the recipient receive?
  • A. Electronic gift cards are sent via email.
  • Q. How do I replace a lost or stolen gift card?
  • A. Gift cards cannot be replaced.
  • Q. How do I shop with my gift card?
  • A. When shopping in store, present your gift card to cashier.  When shopping online enter the gift card number and pin at checkout.
  • Q. What are the Nixa Hardware Gift Card terms & conditions?
  • A.
  • Q. Will my gift card ever expire?
  • A.
  • Q. Are there any fees associated with the purchase of a Gift Card?
  • A. No

 

SHIPPING & DELIVERY

  • Q. What are the shipping options for my NixaHardware.com order?
  • A. We ship via USPS and UPS
  • Q. Do you offer local delivery?
  • A. Yes (delivery cost is based on your location, please call us for pricing)
  • Q. Do You Ship to APO/FPO Addresses?
  • A.
  • Q. My order was damaged during shipment. What do I do?
  • A.
  • Q. Are shipping charges refunded for NixaHardware.com returns?
  • A.
  • Q. How are shipping charges calculated?
  • A.
  • Q. How long will it take to receive my order?
  • A.
  • Q. Can I ship to a P.O. Box?
  • A.

 

RETURNS & EXCHANGES

  • Q. How do I return a Nixa Hardware.com purchase?
  • A.
  • Q. Where do I send my return?
  • A.
  • Q. Are shipping charges refunded for NixaHardware.com returns?
  • A.

 

PROMOTIONS & COUPONS

  • Q. How do I subscribe to Nixa Hardware promotional emails?
  • A. You can sign up on the website to receive our emails. Additionally, you can follow us on Facebook & Instagram to stay up to date on events and specials.
  • Q. What is your price BEAT policy?
  • A.
  • Q. Do you offer discounts?   
  • A. We offer Military-Veteran, Landscaper, Contractor, Plumber, and Electrician discounts - contact the office to get your account set up.


TERMS OF USE

 

CONTACT US

You can contact us in person at the store, via phone at 417-725-3512, or online via email at Sales@NixaHardware.com

STORE INFORMATION

Our store is located at 510 West Mt. Vernon Street in Nixa, Missouri. We are located just west of the Hwy 160 and Hwy 14 intersection on the south side of the road. We are open Monday through Saturday 8 am to 6 pm.

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